Countrywide Mortgage Services
PO Box 186
1 The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. This document has been designed by the FSA to be given to consumers considering buying certain financial products. Use this information to decide if our services are right for you.
2 Whose products do we offer?
? We offer products from a range of insurers.
? We only offer products from a limited number of insurers for Buildings & Contents and Accident, Sickness & Unemployment Insurance.
Please ask us for a list of the insurers we offer insurance from.
? We only offer products from a single insurer for Term Assurance this is Scottish Provident.
? We offer mortgages from the whole market.
? We only offer mortgages from a limited number of lenders.
Please ask us for a list of the lenders we offer mortgages from.
? We only offer mortgages from a single lender.
3 Which service will we provide you with?
? We will advise and make a recommendation for you after we have assessed your needs.
? You will not receive advice or recommendation from us for Buildings & Contents, Accident, Sickness & Unemployment & Term Assurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
? We will advise and make recommendation for you after we have assessed your needs.
?You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4 What you will have to pay us for our services?
? A fee .
? No fee.
You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.
? No fee. We will be paid commission from the lender.
? We charge a fee of £495.00 payable only upon completion.
We will also be paid commission from the Lender.
You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it.
5 Who regulates us?
Council Homebuyers ( Midlands & North) Ltd T/A Countrywide Mortgage Services, PO Box 186 Droitwich WR9 1AB is authorised and regulated by the Financial Services Authority. Our FSA Register number is 306022.
Our permitted business is advising on and arranging mortgages and non-investment linked insurances.
You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
6. What to do if you have a complaint
If you wish to register a complaint please contact us:
…in writing Write to Council Homebuyers ( Midlands & North) Ltd T/A Countrywide Mortgage Services
PO Box 186 Droitwich WR9 1AB.
…by phone Telephone 0845 468 0242
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, with no upper limit.
Mortgage advising and arranging is covered for up to a maximum limit of £50,000.
Further information about compensation scheme arrangements is available from the FSCS.